Last updated: January 2026

Welcome to Savu Studio, a nurse practitioner-led skin health, aesthetics, and wellness practice.
These Terms of Service outline how we operate, what you can expect as a patient, and the shared responsibilities that guide your care.

By attending our clinic, booking an appointment, or using our website, you agree to the following terms.

1. Medical Disclaimer

• All consultations and treatments are performed by AHPRA-registered clinicians working within their professional scope of practice.

• Information provided on our website, social media, or other platforms is general in nature and does not replace an individual consultation.

• Treatment recommendations are based on clinical assessment, medical history, and patient suitability.

• Results vary between individuals and depend on factors such as skin condition, health status, and adherence to aftercare advice.

2. Consultations and Clinical Assessment

• All new patients must complete an initial consultation prior to commencing treatment.

• This consultation may include a detailed medical history, clinical photography, and diagnostic imaging to support treatment planning.

• Treatments are provided only when clinically appropriate and safe.

• Before any procedure, you will receive a full explanation of expected outcomes, potential risks, side effects, and downtime.

• Informed consent is required for all treatments and procedures.

3. Fees, Deposits, and Payments

• A $100 booking deposit is required to secure all appointments.

• Deposits are redeemable toward treatment or product purchases at the clinician’s discretion.

• Final fees are confirmed following clinical consultation, based on your personalised treatment plan.

• Payment is required in full on the day of treatment unless otherwise arranged in writing.

• We accept EFTPOS, credit card, and cash payments.

4. Cancellations and Refunds

• More than 48 hours’ notice: your deposit may be refunded or transferred to a future appointment.

• Within 48 hours or non-attendance: the deposit is forfeited, except in exceptional circumstances.

• Refunds for completed services are available only where required under the Australian Consumer Law (ACL), such as if a service was not provided with due care and skill.

• Change-of-mind refunds for completed treatments are not permitted.

• Skincare products may only be refunded if unused, unopened, and returned with proof of purchase within 14 days.

5. Treatment Packages and Course-Based Care

• Multi-session or package treatments are non-refundable once commenced, except where required under ACL.

• Packages are valid for 12 months from the date of purchase.

• If a medical condition prevents continuation, Savu Studio will assess the situation fairly and provide options in line with consumer law.

• Packages and prepayments are non-transferable between patients.

6. Advertising and Regulatory Compliance

• All communications and promotions comply with AHPRA and TGA advertising standards.

• Prescription-only products are not advertised by name, and outcomes are not guaranteed.

• Patient results vary; before-and-after images and testimonials are not used in advertising in accordance with the National Law.

• Educational content is provided for general awareness only and does not replace medical advice.

7. Technology and Clinical Safety

• Savu Studio uses medical-grade imaging and diagnostic tools to support safe, evidence-based care.

• These technologies assist clinical decision-making but do not replace professional medical assessment.

• All procedures are performed in accordance with current infection-control and safety standards.

8. Website and Digital Use

• All content on our website, including text, design, and imagery, is the intellectual property of Savu Studio, unless otherwise credited.

• You may not reproduce, distribute, or alter our content without written permission.

• By using our website, you agree not to misuse, misrepresent, or rely on content as medical advice.

• Online forms and telehealth platforms are hosted on secure, encrypted systems compliant with Australian privacy legislation.

9. Appointment and Communication Policy

• You will receive an email confirmation and SMS reminder before your appointment.

• Please confirm attendance by replying “YES” to the SMS reminder.

• Late arrivals may result in shortened appointment times to avoid disruption to subsequent bookings.

• We appreciate a minimum of 48 hours’ notice for rescheduling or cancellations.

10. Refund and Payment Policy

• Treatments and services are non-refundable due to change of mind once provided.

• Reservation fees are non-refundable but may remain as a credit for future bookings.

• Refunds for defective products or unsatisfactory services are handled in line with the Australian Consumer Law.

11. Limitation of Liability

While Savu Studio maintains the highest clinical and ethical standards, no medical treatment is without risk.
By consenting to treatment, you acknowledge that results may vary and that no guarantee can be made regarding individual outcomes.

Savu Studio and its clinicians are not liable for indirect, incidental, or consequential losses arising from treatment, except as required by law.

12. Contact Information

Savu Studio
15/11–13 Pearl Street
Kingscliff NSW 2487

Email: simon@savustudio.com.au
Website: www.savustudio.com.au

13. Policy Updates

These Terms of Service may be updated from time to time to reflect changes in clinical practice, legislation, or operational policy.
The most current version will always be available on our website.